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Policies


The policies for Rising River RV Park are listed below. Please, review them prior to booking with us. If you have any questions, contact us at your convenience. We'll be glad to help.

RISING RIVER RV PARK AND RIVER HOUSE POLICIES


FOR THOSE GUESTS ARRIVING TO THE PARK, THANK YOU FOR RESERVING WITH RISING RIVER RV PARK, AND FOR THOSE GUESTS THAT ARE HERE ON A WEEKLY BASIS THANK YOU FOR STAYING WITH US.

WE BELIEVE OUR GUESTS DESERVE THE VERY BEST AND WE HOPE YOU FIND YOUR STAY RELAXING, ENJOYABLE AND MEMORABLE. WE HAVE A GREAT PROFESSIONAL STAFF WHO TAKE PRIDE IN MAINTAINING OUR BEAUTIFUL PARK TO THE HIGHEST INDUSTRY STANDARD. WE ARE VERY THOROUGH ON OUR POLICIES/RULES BELOW TO ENSURE THE SAFETY, PRIVACY, AND COMFORT OF OUR VALUED GUESTS DURING THEIR STAY. THANK YOU AGAIN FOR TAKING THE TIME TO READ THROUGH ALL POLICIES/RULES.


ALL PARK POLICIES

Check-in time: RV: After 1:00 pm ~ Check-out time: RV: Prior to 11:00 am
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***PLEASE NOTE: IF YOU ARE A DAILY RV RESERVATION YOUR 10% DISCOUNT FOR MILITARY, FIRST RESPONDER, GOOD SAM, OR AAA WILL BE TAKEN OFF ON DAY OF ARRIVAL.*** THERE ARE NO DAILY DISCOUNTS ON WEEKLY STAYS OR ON THE RIVER VACATION HOME.

All Recreational Vehicles subject to park approval. No tent camping permitted.

ONLINE/PHONE/WALK-IN RESERVATIONS: By booking online, by phone, or by walk-in, you are acknowledging that you understand and agree to these instructions, conditions, and policies. After entering payment information, your reservation is complete.

PAYMENTS:
---By booking, you are agreeing to this confirmation in its entirety. You, our guest, authorize your credit card to be held in our system to reserve your site for the length of stay specified. You also authorize Rising River RV Park to charge the card on file if there is no written cancellation (see policies stated below under cancellation).
---PLEASE make sure your credit card has sufficient credit to process your amount due or to hold a future reservation date. If your card declines, your reservation may be cancelled immediately, and no refund on previous payments will be issued. No checks are accepted.
---Retail purchase returns are same day returns for full refund or in store credit if returned within seven days of purchase and if unused in original box.
RATES
---Please double check site descriptions on our website to make sure it will meet your needs. The size, view, and type of site is up to you our guest to clarify.
---Rates/policies are subject to change and vary during high impact periods and special events. You agree that should you need to extend or otherwise change your dates or change the number of guests staying in the site, the additional days/guests will be subject to the rates and policies in force on the date of the change and that your credit card will be charged accordingly.
---The weekly rate is only given if you reserve and stay for seven nights.
---There are no refunds for leaving early once here and having paid.
---Occasionally, we may need to make a site substitution and reserve the right to do so. Every effort will be made to make a substitution of equal value. There will never be an additional charge if the site change is an upgrade.

RESERVATION CHANGE / CANCELLATION POLICY:
Please read our cancellation policy carefully. There are no exceptions.

---Cancellations MUST be submitted via email to risingrivercancellation@gmail.com. Phone cancellations are not accepted.

--- Changes or cancellations must be received prior to 72 hours of arrival or a one night site fee will be charged to credit card on file for each site from a one day to six day reservation, and three night charge for each seven day reservation. Please note that a weekly reservation(seven days) is reserved one week at a time and there will be a change/cancellation fee applied if the above requirement is not met for each week. There is a non-refundable deposit of a three night fee at time of booking if you reserve for over three weeks. If you keep your reservation this will be applied to your first week. Please note that these fees will vary depending on which site you have reserved.
---In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
---There are no refunds for early departures due to unforeseen circumstances such as illness, acts of nature, or changes in work schedules.
CREDIT CARD CHARGE BACKS- If guest initiates a charge back through their banking institution, guest agrees to pay Rising River RV Park a $50 processing fee to submit claim paperwork.
PLEASE NOTE: We take your booking very seriously, and commit to honoring your reservation unless catastrophic circumstances beyond our control prevent us from honoring a reservation. We reserve the right to cancel a reservation in those dire circumstances. We reserve the right to make a site substitution anytime before check-in.

CHECK-IN INFORMATION
After entering the park through the entrance gate, please pull straight ahead to the office and stop at the designated area to go in and register at the office. Each guest must stop, register, prepay for their stay, and be escorted to site. There are no exceptions to this. We will gladly give you all park information along with a map and any security codes you will need for gate, restrooms, and showers. We will also give you our free WI-FI access code, cable TV guide with remote, and propane instructions.

GUEST EXPECTATIONS
---Guests are expected to leave the property in the condition they found it. Damages will be charged to the card on file.
---If you are booking for another individual, you agree that you are taking responsibility for their actions while on this property and agree to pay any rate or damage fees they may incur. You also agree to our change /cancellation policy above.
---We are a non-party facility and have strict quiet hours from 10 pm-8 am.

FACILITY POLICIES

Speed limit is 5 mph in the park at all times and 10 mph right outside of park at all times.. Please drive safely.

Check-out time is at 11:00 AM. Late checkouts or check-ins must be pre-approved. All fees must be kept current. Check in time is 1:00 PM. If you will be arriving after hours please call and let us know prior to your arrival so that we may give you the entrance gate code and make sure you can get in the park. If we do not hear from you prior to the office closing you may have a chance of not being able to get into the park.

Occupancy is for your occupancy only. There is one RV allowed per site. Guests are welcome, but if they stay over, there will be an extra person fee. You are responsible for your guests. All guests must check-in at all times with front office, no exceptions.

USE OF PREMISES - The sites are not to be used at any time for the purpose of carrying on any business, profession, or trade of any kind, or for any purpose other than as a private stay. Special permission must be obtained for events such as filming, photography, or large parties/meetings. NO SOLICITATION OF ANY KIND IS PERMITTED AT THE PARK.

Restrooms, laundry room and clubhouse are provided as a courtesy and we ask that you help us maintain our high standards of cleanliness.

Quiet time is between 10:00 PM and 8:00 AM. Please at all times, be considerate of your neighbors by not having excessively loud radios, televisions or loud noises or voices.

Smoking/ vaping is prohibited in any building or common area. If you are caught doing this there will be a $250.00 fine and you will be asked to leave the park. Please follow Oregon laws. Please keep our park clean and be courteous to your neighbor by not disposing of your cigarette butts on the ground. There are no drugs allowed at any time in the park.

Sites and Parking – The most difficult rule to define is the appearance of your site. We realize the space limitation of a recreational vehicle makes it tempting to use the area around and underneath your rig to store all sorts of items. We all know that in time “stuff” becomes an eyesore to your neighbors and detracts from the neat, clean appearance of the park. We can’t specifically list what is or is not acceptable. We hope that each of you will be critical of your own area to help maintain the high standards of neatness we all enjoy. We reserve final judgement and will inform you if there is a problem. Please see office as there are storage units available for rent to store your personal belongings or storage sites to store extra vehicles.

Sewer connections – Sewer hoses must be up off the ground with tight connections, with no leaks, and on a sewer rack. There will be a $100.00 fee if there is no sewer rack while here or you have a sewage spill on site.

Sprinklers – An underground sprinkler system is in use throughout the park. No stakes are permitted.

Children – Parents are responsible for the conduct and behavior of their children at all times. Children (anyone under 18) must be accompanied by an adult at all times when in the park and using park facilities. Children under the age of 18 are not permitted in or around the river without immediate adult supervision.

Swimming – Swim at your own risk. No lifeguard on duty. No children under the age of 18 without an adult permitted in and by river.

No motorized skateboards, scooters, or Halos will be allowed in the park. All motorized vehicles will be driven by a licensed driver in park.

Garbage – We ask that garbage be sealed in plastic sacks and deposited in the dumpster behind the office or down behind propane tank. Household garbage only.

UTILITIES- Guest may not modify or move utilities. If the cable box is missing, the cable TV remote is not returned to the office upon leaving, or any other utility is tampered with the Guest will be charged for their replacement. There will be a $100 charge for the remote, a $50.00 charge for the cable box and $100 charge for any other utility tampered with and this will be charged to the credit card on file.

TV- Our sites include *very* basic local cable connection. We will do everything we can to help get your television up and running with our remote and cable at each site. Please note that sometimes it is out of our control if the cable will work on a specific TV or if our local cable provider is down.


RIVER HOUSE VACATION RENTAL POLICIES

• Check-in time is 4 PM and after and check-out time is prior to 11 AM.
• This home is located in Rising River RV Park, therefore you must read, agree, and follow all park/facility rules before entering and while in park and home.
• You must be over 23 years of age to rent the river house. There is to be no guests left in home/ park by themselves under the age of 18 years old.
• Guests are expected to leave the property in the condition they found it. Damages will be charged to the card on file.
• There is a no smoking or vaping of any kind and no pet policy for the river house. There is also no smoking on the back porch. If we believe you have smoked or have had pets in the house there will be a $250.00 fee added to your charges.
• We are a non-party facility. We have strict quiet hours from 10 PM-8 AM.
• Any guest under the age of 18 must be accompanied by an adult at all times in the home or in the park, this applies to all Rising River RV Park property.
• Please note that staff may be in back of home watering/or doing landscape/outside maintenance between 10 am and 3 PM during your stay. We thank you for your cooperation while we keep the park & home pretty.
• We do have parking restrictions. The four parking spaces in front of house are exclusively for house guests. Please provide vehicle information at time of check-in. There is no room to bring trailers, boats, or anything other than vehicles that fit into these four parking spaces.
• You are required to give the park office all information regarding guests staying and/or entering the park at any time while you are in the park and staying in the home.
• House and Rising River RV Park guests, the park, owner, management, and staff will not be held liable for any accident, injury, loss of life or loss of property due to fire, theft, or act of God, to any guest, or guest's guest, pet, or vendor coming into the park. The management reserves the right to make changes to these Rules and Regulations at any time.
By signing you also agree to The River House at Rising River rules and policies above and agree that the liability of any bill owing is not waived and agree to be held personally liable in the event that the indicated person, company, or association fails to pay the full amount of these charges.

PET POLICIES

• Maximum of three pets per RV site for registered guest. All pets must be registered with office prior to staying in park.
• No pets allowed in or around vacation rental home.
• Given the requirement of our property liability insurance, the following dog breeds (included mixed with these breeds) and including any other statistically known to be aggressive are restricted from staying at Rising River RV Park: Rottweiler, Doberman Pinchers, Pit Bull, Chow, and German Shepherds. We apologize for this inconvenience.
• Visitors may not bring pets into the park.
• Owners/guest registered in the park must have their pets on a leash at all times. Pets are not allowed to roam around or wander onto other sites. The areas of Rising River RV Park allowed for pets are in your registered site, the fenced pet area and the river greenway. All other areas including in front of recreation building and vacation home, sequoia trees in back of laundry facility are off limits to dogs.
• Pet owners are responsible for cleaning up after pets immediately and disposing of the pet waste in proper disposal container. There are bags and container near fenced pet area and in back of park by propane tank outside of laundry facility.
• At no time may pets be left unattended outside of the RV, in vehicles, or within a pet enclosure.
• Pets are not allowed in any buildings.
• All pets must be fully vaccinated, including Rabies, Distemper and Bordetella. All vaccines must be kept current while in the park.
• Owners are strictly liable for injuries caused by their pet(s).
• Please be advised that the park will assess a $50.00 fine per pet, per violation for breach of any of the pet rules and policies which includes but not limited to cleaning up pet excrement. (Per ORS 90.530(c).

Please make sure you agree and completely understand Rising River RV Park policies and hold harmless statement. The policies are furnished solely for the safety and convenience of all Rising River RV Park guests. The owner, management, and staff will not be responsible for accidents, injury, loss of life or loss of property due to fire, theft, or act of God, to any guest, or guest's guest, pet, or vendor coming into the park. The management reserves the right to make changes to the Rules and Regulations at any time.
ARRIVAL TIMES
1:00 PM - 9:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 6 and under stay free. Pets are welcome. Pets – Pets must be quiet, under control, and on a leash at all times. Owners are responsible for cleaning up after their pets. No pets are to be left unattended outside of RV or vehicles at any time. Animal Laws are strictly enforced. Pets are not allowed in or around any buildings. As per liability insurance requirements we do have breed restrictions, please call the office. Owner of pet assumes all liability for their pet. Refer to our pet policies.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.

PETS AND CHILDREN
NO CHILD OR PET IS TO BE LEFT UNATTENDED IN THE PARK. CHILDREN AND PETS MUST BE ACCOMPANIED BY AN ADULT OVER THE AGE OF 18. No pets in any building. No pets in vacation home.

ARRIVAL TIMES
RV 1:00 PM Home 4:00 PM

DEPARTURE TIME
RV 11:00 AM Home 11:00 AM