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POLICIES

RISING RIVER RV PARK AND RIVER HOUSE POLICIES


THANK YOU FOR RESERVING WITH US. WE HOPE YOU FIND YOUR STAY RELAXING, ENJOYABLE AND MEMORABLE. WE HAVE A GREAT PROFESSIONAL STAFF WILLING TO HELP YOU. IF THERE IS ANYTHING WE CAN DO DIFFERENTLY PLEASE LET US KNOW. WE ARE VERY THOROUGH ON OUR POLICIES BELOW SO THANK YOU AGAIN FOR TAKING THE TIME TO READ THEM ALL.


Check-in time: RV: 1:00 pm ~ Vacation home: 4:00 pm

Check-out time: RV: 11:00 am ~ Vacation home: 11:00 am

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COVID-19 POLICIES

DURING THIS DIFFICULT TIME WE HAVE PUT A FEW NEW COVID-19 POLICIES IN PLACE.
PLEASE GIVE THE OFFICE A CALL, IF YOU SHOULD HAVE ANY CONCERNS, PRIOR TO OR DURING YOUR STAY, AS THE PARK IS OPEN SEVEN DAYS A WEEK FROM 9:30 TO 6:30 PM.
~ PLEASE DO NOT COME INTO THE PARK IF YOU ARE FEELING ILL, HAVE A FEVER, OR HAVE OR HAVE BEEN KNOWINGLY EXPOSED TO COVID-19. IF YOU ARE HERE AND COME DOWN WITH SOMETHING PLEASE DO NOT USE ANY PARK FACILITY AND STAY IN YOUR RV AND LET THE PARK KNOW IMMEDIATELY.
~ PLEASE USE 6 FT. SOCIAL DISTANCING AND HAVE NO MORE THAN 10 PEOPLE GATHERED TOGETHER IN ONE SITE.
~THE FACILITIES ARE BEING CLEANED AND DISINFECTED TWICE DAILY.
~FACE COVERINGS ARE CURRENTLY REQUIRED STATEWIDE FOR INDOOR PUBLIC SPACES (FOR EXAMPLE, GROCERY STORES, PHARMACIES, PUBLIC TRANSIT, PERSONAL SERVICES PROVIDERS, RESTAURANTS, BARS, RETAIL STORES, AND MORE).
~NEW STATEWIDE RULE: AS OF JULY 15, FACE COVERINGS ARE ALSO REQUIRED IN OUTDOOR PUBLIC SPACES WHEN SIX FEET PHYSICAL DISTANCING IS NOT POSSIBLE.
~IT IS RECOMMENDED THAT CHILDREN 5 AND UNDER WEAR A FACE MASK. FOR CHILDREN OVER THE AGE OF 5 AND UNDER THE AGE OF 12, IT IS REQUIRED THEY WEAR A MASK. PEOPLE WITH A DISABILITY OR MEDICAL CONDITION MAY REQUEST ACCOMMODATIONS FROM RISING RIVER RV PARK IF THEY CANNOT WEAR A MASK, FACE SHIELD OR FACE COVERING.
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ONLINE/PHONE/WALK-IN RESERVATIONS: By booking online, by phone, or by walk-in, you are acknowledging that you understand and agree to these instructions, conditions, and policies. After entering payment information, your reservation is complete.

PAYMENTS:
---By booking, you are agreeing to this confirmation in its entirety. You, our guest, authorize your credit card to be held in our system to reserve your site for the length of stay specified. You also authorize Rising River RV Park to charge the card on file if there is no written cancellation (see policies stated below under cancellation).
---PLEASE make sure your credit card has sufficient credit to process your amount due. If your card declines, your reservation may be cancelled immediately, and no refund on previous payments will be issued. No checks are accepted.
---Retail purchase returns are same day returns for full refund or in store credit if returned within seven days of purchase and if unused in original box.
RATES
---Please double check site descriptions on our website to make sure it will meet your needs. The size, view, and type of site is up to you our guest to clarify.
---Rates/policies are subject to change and vary during high impact periods and special events. By booking, you are locking in your rates. You agree that should you need to extend or otherwise change your dates or change the number of guests staying in the site, the additional days/guests will be subject to the rates and policies in force on the date of the change and that your credit card will be charged accordingly.
---Occasionally, we may need to make a site substitution and reserve the right to do so. Every effort will be made to make a substitution of equal value. There will never be an additional charge if the site change is an upgrade.

RESERVATION CHANGE / CANCELLATION POLICY:
Please read our cancellation policy carefully. There are no exceptions.

---Cancellations MUST be submitted via email to risingrivercancellation@gmail.com. Phone cancellations are not accepted.

--- Changes or cancellations must be received prior to 72 hours of arrival or there will be a $47.00 charge to credit card on file for each site from one day to six day reservation and $141.00 charge for each seven day reservation. Please note that a weekly reservation(seven days) is reserved one week at a time and there will be a change/cancellation fee applied if the above requirement is not met for each week. There is a non-refundable deposit of $141.00 at time of booking if you reserve for over three weeks. If you keep your reservation this will be applied to your first week.
---In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
---There are no refunds for early departures due to unforeseen circumstances such as illness, acts of nature, or changes in work schedules.
CREDIT CARD CHARGE BACKS- If guest initiates a charge back through their banking institution, guest agrees to pay Rising River RV Park a $50 processing fee to submit claim paperwork.
PLEASE NOTE: We take your booking very seriously, and commit to honoring your reservation unless catastrophic circumstances beyond our control prevent us from honoring a reservation. We reserve the right to cancel a reservation in those dire circumstances. We reserve the right to make a site substitution anytime before check-in.

CHECK-IN INFORMATION
After entering the park through the entrance gate, please pull straight ahead to the office and stop at the designated area to go in and register at the office. Each guest must stop, register, prepay for their stay, and be escorted to site. There are no exceptions to this. We will gladly give you all park information along with a map and any security codes you will need for gate, restrooms, and showers. We will also give you our free WI-FI access code, cable TV guide with remote, and propane instructions.

GUEST EXPECTATIONS
---Guests are expected to leave the property in the condition they found it. Damages will be charged to the card on file.
---If you are booking for another individual, you agree that you are taking responsibility for their actions while on this property and agree to pay any rate or damage fees they may incur. You also agree to our change /cancellation policy above.
---We are a non-party facility and have strict quiet hours from 10 pm-7 am.

FACILITY POLICIES

Speed limit is 5 mph in the park at all times. Please drive safely.

Check-out time is at 11:00 AM. Late checkouts or check-ins must be pre-approved. All fees must be kept current. Check in time is 1:00 PM. If you will be arriving after hours please call and let us know prior to your arrival so that we may give you the entrance gate code and make sure you can get in the park. If we do not hear from you prior to the office closing you may have a chance of not being able to get into the park.

Occupancy is for your occupancy only. There is one RV allowed per site. Guests are welcome, but if they stay over, there will be an extra person fee. You are responsible for your guests. All guests must check-in at all times with front office, no exceptions.

USE OF PREMISES - The sites are not to be used at any time for the purpose of carrying on any business, profession, or trade of any kind, or for any purpose other than as a private stay. Special permission must be obtained for events such as filming, photography, or large parties/meetings. NO SOLICITATION OF ANY KIND IS PERMITTED AT THE PARK.

Restrooms, laundry room and clubhouse are provided and we ask that you help us maintain our high standards of cleanliness.

Quiet time is between 10:00 PM and 7:00 AM. Please at all times, be considerate of your neighbors by not having excessively loud radios, televisions or loud voices.

Smoking/ vaping is prohibited in any building or common area. If you are caught doing this there will be a $250.00 fine and you will be asked to leave the park. Please follow Oregon laws. Please keep our park clean and be courteous to your neighbor by not disposing of your cigarette butts on the ground. There are no drugs allowed at any time in the park.

Sites and Parking – The most difficult rule to define is the appearance of your site. We realize the space limitation of a recreational vehicle makes it tempting to use the area around and underneath your rig to store all sorts of items. We all know that in time “stuff” becomes an eyesore to your neighbors and detracts from the neat, clean appearance of the park. We can’t specifically list what is or is not acceptable. We hope that each of you will be critical of your own area to help maintain the high standards of neatness we all enjoy. We reserve final judgement and will inform you if there is a problem. Please see office as there are storage units available for rent to store your personal belongings or storage sites to store extra vehicles.

Sewer connections – Sewer hoses must be on a sewer rack or otherwise protected. They must be up off of the ground to allow for maintenance. All sewer connections must be tight. There will be a $100.00 fee if there is no sewer rack while here or you have a sewage spill on site.

Sprinklers – An underground sprinkler system is in use throughout the park. No stakes are permitted.

Children – Parents are responsible for the conduct and behavior of their children at all times. Children (anyone under 18) must be accompanied by an adult at all times when in the park and using park facilities. Children under the age of 18 are not permitted in or around the river without immediate adult supervision.

Swimming – Swim at your own risk. No lifeguard on duty. No children w/o adult permitted in/by river.

Garbage – We ask that garbage be sealed in plastic sacks and deposited in the dumpster behind the office or down behind propane tank. Household garbage only.

PETS - Please see our pet policies upon check in. There are breed restrictions, please call the office if you are unsure of your pet coming into the park.

UTILITIES- Guest may not modify or move utilities. If the cable box is missing, the cable TV remote is not returned to the office upon leaving, or any other utility is tampered with the Guest will be charged for their replacement. There will be a $100 charge for the remote, a $50.00 charge for the cable box and $100 charge for any other utility tampered with and this will be charged to the credit card on file.

TV- Our sites include *very* basic local cable connection. We will do everything we can to help get your television up and running with our remote and cable at each site. Please note that sometimes it is out of our control if the cable will work on a specific TV or if our local cable provider is down.

Please also see our River House Vacation Rental Agreement if you are staying in the home. You will need to agree to both the park rules and the river house rules. Thank you.

Please make sure you agree and completely understand Rising River RV Park policies and hold harmless statement. The policies are furnished solely for the safety and convenience of all Rising River RV Park guests. The owner, management, and staff will not be responsible for accidents, injury, loss of life or loss of property due to fire, theft, or act of God, to any guest, or guest's guest, pet, or vendor coming into the park. The management reserves the right to make changes to the Rules and Regulations at any time.
AUTO-COLLECT
Payment for retail items and gift certificates is collected at the time of purchase.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.

PETS AND CHILDREN
NO CHILD OR PET IS TO BE LEFT UNATTENDED IN THE PARK. CHILDREN AND PETS MUST BE ACCOMPANIED BY AN ADULT OVER THE AGE OF 18. No pets in any building. No pets in vacation home.

ARRIVAL TIMES
RV 1:00 PM Home 4:00 PM

DEPARTURE TIME
RV 11:00 AM Home 11:00 AM
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